New Hope Rates and Insurance:
- Individual Therapy Session: $125
- Play Therapy Session: $125
- Couple’s Therapy: $200
- Family Therapy: $125
- Group Session: $40
- Associate Counselor Fee: $100
- Master Level Student Counselor Fee: $50
- Late Cancellation/No Show Fee: Full session fee
- Any Letter written on behalf of the client: $240 Flat Charge
- Initial Phone Consultation: Free
- General Phone Calls (Outside of the initial consultation): $150
- Any requested Paperwork: $150
- Assemble and supply your records to a legal representative (as defined in the Miscellaneous Fees section of the Informed Consent form): $400
- Court Appearance and/or Testimony Fee (as defined in the Miscellaneous Fees section of the Informed Consent form): $5,000 per day ($5,000 minimum charge)
Insuarances Accepted:
BCBS, Oscar Health, United Health Care, Oxford, Cigna, Aetna.
Insurance WILL NOT cover services provided by our Associate level therapists or student therapists; therefore, all services provided by these providers are self-pay only.
Insurance policies do not pay for couples’ therapy; therefore, the client is responsible for the full fees for couples’ therapy.
Cancellation Policy
We require a 24-hour cancellation policy. If you provide fewer than 24 hours’ notice of cancellation, or you miss your appointment/no show, you will be charged the full session fee. If you are more than 10 minutes late for an appointment, we will consider that a missed appointment, and a fee will be charged accordingly.
Co-Payments
All applicable co-payments will be charged at the time of appointment and will be billed by our billing company, Headway.
Self-Pay
For those who chose to not use insurance, payment will be due at the time of appointment.
Method of Payments
Payment is accepted by cash, credit card, HSA or Flex Spending Accounts. New Hope Counseling has a credit card policy where all clients are required to leave a card on file to be charged at time of appointment/no-show/cancellation.
Reservation Rights:
New Hope Counseling reserves the right to increase fees in the future to a reasonable amount, upon reasonable advanced notice to the client.
Good Faith Estimate:
Under Section 2799B-6 of the Public Health Services Act. You have the right to receive a Good Faith Estimate explaining how much your medical care will cost. Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for their medical services.
Inclement Weather Policy
In the instance of inclement weather your therapist will contact you to determine if a telehealth appointment is appropriate.
Clients Rights and Privacy Practices-Please
Notice of Privacy Practice: Your therapist is required by the Health Insurance Portability & Accountability Acot of 1996 (HIPPA) to provide confidentiality for all medical/mental health records and other individually identifiable health information in our possession. This notice is to inform you of the uses and disclosures of confidential information that may be made by your therapist at New Hope Counseling Services, and of your individual rights and your therapist’s legal duties with respect to confidential information.
What you discuss in session is kept confidential between you and your therapist. This information may not be shared with another party without your written consent or the written consent of the parent/legal guardian of a minor. However, there are times when counselors are required, by law and professional ethics, to break confidentiality and file a report. These exceptions include:
· Physical or sexual abuse or neglect of any person under 18 years of age.
· Physical or sexual abuse or neglect of an elderly person
· If there is any evidence of clear and imminent danger of harm to self and/or others counselors may be legally required to report this information to the authorities responsible for ensuring safety, parents or legal guardians of minors.
· Parents or legal guardians of non-emancipated minor clients have the right to access clients’ records.
· Counselors may be ordered by the court to disclose information.
· If you or your child is involved in legal action/proceedings, your records may be subject to subpoena or lawful directive from a court.
· You or your child discloses sexual contact with another mental health professional who has or is providing health care services to you or your child.
Any other uses and disclosures will be made only with your written authorization. You will be provided with an authorization form upon request. A separate form will be needed for each request for the release of information. The authorization for release of records is valid for 12 months after the release is signed. A separate form will be needed for each request for the release of information. You may revoke the authorization in writing. The therapist is required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.
Your Rights as a Client: You are hiring a counselor at New Hope Counseling Services, PLLC; therefore, you have the right to be treated respectfully by your counselor, and as a capable person. You are ultimately responsible for your own life, the choices you make, and your behaviors. You have the right to change counselors if you do not feel it is the right fit for your needs. You have the right to terminate counseling services at any time during treatment. You have the right to receive ethically sound and professional services from your counselor. Your counselor aims to provide services in a professional and ethical manner within accepted legal standards. You have the right to contact the Texas State Board of Examiners with any complaints: Examiners of Professional Counselors at: Complaints Management and Investigative Section P.O. Box 141369 Austin, Texas 78714-1369. Phone: 1-800-942-5540.Website: https://www.dshs.texas.gov/counselor/lpc_complaint.shtm